Managed Services Plan Comparison PDF

Customizable Features*
(Partial List)		CSI Total Care
(Fully Managed)		CSI Support
(Proactive)		CSI Watch
(Reactive)		CSI Assist
Network Operations Center
24/7 UPS, CPU, Disk, Memory, & Event Log Monitoring Check
Capacity/ Performance 1		 Check
Proactive 2		 Check
Availability 		Customizable
Antivirus, Anti-SPAM, & Anti-Spyware Management Check Check Monitoring Only Customizable
Services (Processes) Check Check Monitoring Only Customizable
Network Management Check Check Monitoring Only Customizable
Router Management Check Check Monitoring Only Customizable
Server Management Check Check Monitoring Only Customizable
Data Storage, Managed Tape, & Offsite (Remote) Backup Services & Verification Check Check Monitoring Only Customizable
Updates & Patch Management Check Check - Customizable
Security Penetration Test Check Optional - Customizable
Firewall Management Check Check - Customizable
Reporting Check Check - Customizable
Asset Management Check Check - Customizable
Printer & Print Server Management Check Check - Customizable
System Optimization (Server) Check Check - Customizable
Application Management Check - - Customizable
Warranty Hardware Optional - - Customizable
Managed Services 3
Remote Support 1 Hour Response 2 Hour Response 2 Hour Response 2 Hour Response
On-site Support 2 Hour Response 4 Hour Response 4 Hour Response 4 Hour Response
Billing 4,5
Proactive On-Site & Remote Support During Business Hours Check
Unlimited		 Predefined $95/hour Optional
Reactive On-Site & Remote Support During Business Hours Check
Unlimited		 Predefined $95/hour Optional
After Hours (Scheduled) & Emergency (Unscheduled) Check
Unlimited		 Predefined $105/hour Optional

Our Most Popular Plan

*All plans and categories are customizable. CSI Networks engineers perform a complete Information Technology (IT) analysis documenting equipment, evaluating the system and making design recommendations to ameliorate functionality and scalability. CSI Networks offers services ranging from basic networking monitoring and reactive break and fix models to complete information technology management and strategic project planning.

  1. This includes Availability, Proactive, and Capacity/Performance 24/7 Monitoring; Capacity/Performance- Understanding resource usage trends
  2. This includes Availability and Proactive 24/7 Monitoring; Availability- Know when something has failed; Proactive- Know when something is failing
  3. Guaranteed emergency response time; "Emergency" is defined as a total and systemic failure of components resulting in the cessation of critical business operations.
  4. Business hours are Monday to Friday from 8am to 6pm ET.
  5. The Optional component will be customized as a predetermined amount depending on clients' needs or billed at $90/hour and $95/hour for reactive and onsite remote during business hours and after hours and emergency, respectively.

All of our programs are customizable to meet your technical, strategic, and financial needs!

Toggle Links